Business by empathy – The supertrend that drives customer loyalty
Keynote
Keynote
Tuesday 02:40 PM - 03:10 PM
Language: Svensk
In today’s competitive landscape, empathy has emerged as a supertrend that redefines how businesses connect with their customers. By understanding and addressing what truly matters to people, companies can differentiate themselves, build trust, and inspire loyalty.
Henrik will explore how empathy drives innovation and sustainable growth, offering actionable insights into what makes your customers tick. Discover why putting people and purpose first isn’t just good business—it’s essential for long-term success in a rapidly evolving world.
Speaker
Henrik Larsson Broman
Founder and researcher, TrendBracer
Henrik Larsson Broman is a researcher, lecturer and expert on profitable sales growth. With 25 years of experience and thousands of lectures behind him, he is one of Sweden's most sought-after speakers. Henrik helps companies understand and use future trends as tools to strengthen their competitiveness. Through a unique combination of research, trend analysis and practical advice, he inspires companies to navigate a rapidly changing world and create sustainable growth.
