Leading with Reversed Loyalty: Prioritizing Customer Love to Stay Ahead of the Latest Retail Trends
Keynote
Keynote
onsdag kl. 12:00 - 12:30
Språk: Engelsk
- How I Discovered the Power of Reversed Loyalty at Age 22 and how it changed My Approach to Retail forever?
- What Are The Top Trends Redefining Retail the Industry and How to Stay Ahead?
- Who's Leading the Charge? Real-World Examples of Retail Innovators
- What are the main challenges on the way and what are the leadership paradoxes?
H&M
H&M is the second-largest international clothing retailer. H&M was founded by Erling Persson in 1947 under the name Hennes. Concept stores including COS, Weekday, Monki, Other Stories, Cheap Monday and Arket. H&M is ranked as the twenty-first most-valuable brand in the world.
Foredragsholder
Dominik Olejko
Head of Insights & Analytics, H&M East Europe
Dominik is a European star in the dynamic world of sales, customer experience, customer insights, CRM, and loyalty programs.
Before joining H&M, he had several positions with IKEA, lately Country Head of Customer Experience
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