Winning case: Break down the silos, put the customer in focus and create unique results
CX & CRM
Tuesday 01:40 PM - 02:00 PM
Language: Dansk
Waoo's first place 12 years in a row in the annual BrancheIndex survey among Danish broadband providers does not deny itself.
We are all specialists in our own field and damn good in our particular field. But do we actually know how customers experience our deliveries - or is it our perception that drives us?
Hear from Partner Manager Lars Fogh Sørensen how Waoo - and their largest partner Fibia - in everyday life breaks down silos and puts the customer at the center through... from top management down to the individual employee:
- High employee involvement
- Comprehensive customer insights
- A strong managerial foundation
You can also hear about Waoo's successful PROACTIVE customer service efforts based on deep customer insight.
About Waoo
Waoo is Denmark's leading supplier of internet, TV, streaming and telephony via the fiber network. They are owned by Fibia, one of Denmark's largest fiber companies, with more than 600,000 households.
Speaker
Lars Fogh Sørensen
Partner Manager, Waoo/Fibia
Lars comes from Arla Foods, where he was Customer Operations Development Manager for a number of years. He was also CRM Project Director at TDC for several years.
