The convergence of abundant data, the ever-rising expectation-level and artificial intelligence is fundamentally changing how businesses connect with their customers. The real power of these new possibilities isn't to improve what you've done before but rethink around what becomes possible now in your customer experience. This is a time to leapfrog ahead and change to how your company sees, understands, sells to, and serves its customers.

What happens when we build with more empathy, more imagination and more ambition?

This is an entertaining and inspiring deep dive into how companies need to reorganize around richer customer insights, how they need to use empathy and imagination to better connect with people.

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