Roundtable – meet the best international experts on AI, CX, personalization and customer journeys to increase loyalty and customer lifetime value! (Pre-registration required)

Nitin Thariyan is the Founder and CEO of Lean On Data, a certified AI Practitioner, and a Lean Six Sigma expert with over 15 years of experience in data analytics and business transformation. He has worked as Head of Innovation with leading global hotel chains, enhancing both their top-line and bottom-line efforts through innovative AI applications. Nitin specializes in using data-driven insights to improve business processes across various industries, driving tangible results through the strategic implementation of AI.

Lean On Data is a Dubai-based consultancy specializing in data analytics and AI solutions. The company partners with businesses across various sectors, including hospitality, to harness the power of data for improved customer engagement and operational efficiency. Through a strong focus on knowledge transfer, Lean On Data enables inclusive innovation within these organizations, ensuring that AI-driven improvements are sustainable and accessible to all stakeholders. Nitin can be contacted on nitin.thariyan@leanondata.com

Maria Moreau has enhanced customer engagement across industries, working with notable companies like Boozt, Klarna, IKEA, Ikano Bank, and Tele2. Her approach, deeply rooted in combining personalization and automation, is fostering business growth, and driving digital innovation. Maria excels in merging data and technology with strategic customer engagement, leading to significant transformations in customer connections in the digital age.

Raj is a seasoned Customer Experience leader. At Airbnb, Raj is focused on developing new approaches to capture and socialize the voice of the customer and to build processes that enable teams to act on customer feedback.

Prior to Airbnb, Raj was at Verint where he drove go to market strategy for CX consulting offerings and helped Verint’s clients optimize the business impact of their Voice of Customer programs. Prior to Verint, Raj was at eBay leading efforts to shift the NPS program’s focus from simply trending metrics to delivering actionable insights.

Raj holds an MBA from the Haas School of Business at the University of California, Berkeley and a BS in Electrical Engineering from the Georgia Institute of Technology.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions.

Mikkel is one of Denmark's leading and best-known experts on customer loyalty and is often seen in the news.

Loyalty Group helps companies strengthen their relationships with their existing customers with increased customer loyalty and earnings as a result. Since 1992, they have implemented more than 500 projects in 45 countries on the basis of targeted analysis and consultancy.