Roundtable – meet the best international experts on AI, CX, personalization and customer journeys to increase loyalty and customer lifetime value! (Pre-registration required)

Roundtable

Keynote

Sunday 03:00 PM - 04:00 PM

Language: Engelsk

To participate, you must register in advance. Send an email to dialogkonferansen@bas.no to sign up.

Maria Moreau has a very impressive track record, with leading CRM roles with Boozt, Klarna, IKEA, Tele2 and Canal Digital.

Raj Sivasubramanian has been with Airbnb for 6 years, improving the customer experience, preventing thousands of high value customers from churning and resolving significant customer pain points and improved NPS.

Nitin Thariyan has over 15 years of experience in data analytics and business transformation.

Together, these three senior experts covers every aspect of modern digital marketing, use of AI and machine learning, personalization and customer experience.

Bring all your questions, problems and challenges – and get qualified advice in return, together with actionable and specific answers.

Mikkel Korntved will moderate the Roundtable – and refreshments will be served!

Speakers

Nitin Thariyan

Founder and CEO, Lean On Data

Nitin Thariyan is the Founder and CEO of Lean On Data, a certified AI Practitioner, and a Lean Six Sigma expert with over 15 years of experience in data analytics and business transformation. He has worked as Head of Innovation with leading global hotel chains, enhancing both their top-line and bottom-line efforts through innovative AI applications. Nitin specializes in using data-driven insights to improve business processes across various industries, driving tangible results through the strategic implementation of AI.

About Lean On Data

Lean On Data is a Dubai-based consultancy specializing in data analytics and AI solutions. The company partners with businesses across various sectors, including hospitality, to harness the power of data for improved customer engagement and operational efficiency. Through a strong focus on knowledge transfer, Lean On Data enables inclusive innovation within these organizations, ensuring that AI-driven improvements are sustainable and accessible to all stakeholders. Nitin can be contacted on nitin.thariyan@leanondata.com

Maria Moreau

CRM & Marketing Automation Director, Boozt

Maria Moreau has enhanced customer engagement across industries, working with notable companies like Boozt, Klarna, IKEA, Ikano Bank, and Tele2. Her approach, deeply rooted in combining personalization and automation, is fostering business growth, and driving digital innovation. Maria excels in merging data and technology with strategic customer engagement, leading to significant transformations in customer connections in the digital age.

Raj Sivasubramanian

Former Customer Experience Insights Manager, Airbnb

Raj is a seasoned Customer Experience leader. At Airbnb, Raj is focused on developing new approaches to capture and socialize the voice of the customer and to build processes that enable teams to act on customer feedback.

Prior to Airbnb, Raj was at Verint where he drove go to market strategy for CX consulting offerings and helped Verint’s clients optimize the business impact of their Voice of Customer programs. Prior to Verint, Raj was at eBay leading efforts to shift the NPS program’s focus from simply trending metrics to delivering actionable insights.

Raj holds an MBA from the Haas School of Business at the University of California, Berkeley and a BS in Electrical Engineering from the Georgia Institute of Technology.

About Airbnb

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions.

Mikkel Korntved

CEO, Loyalty Group

Mikkel is one of Denmark's leading and best-known experts on customer loyalty and is often seen in the news.

About Loyalty Group

Loyalty Group helps companies strengthen their relationships with their existing customers with increased customer loyalty and earnings as a result. Since 1992, they have implemented more than 500 projects in 45 countries on the basis of targeted analysis and consultancy.

More presentations:

From Hype to Hands-On: Implementing AI Tools for Immediate Business Benefits

Nitin Thariyan, Founder and CEO, Lean On Data

Read more

The Booztlet formula

Maria Moreau, CRM & Marketing Automation Director, Boozt

Read more

Knowing and Serving Your Customers Better Through Journey Management

Raj Sivasubramanian, Former Customer Experience Insights Manager, Airbnb

Read more

More speakers:

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