The power of personalisation
Keynote – World Class CX
When: Monday kl. 14:45 -
• From passive to proactive personalisation… move beyond the basics to capture and utilise all available data to fuel personalised content and create a tailored experience for all customers
• What key advancements within AI and machine learning can be leveraged to maximise personalisation and boost customer engagement for your organisation?
• How can you go the extra mile in your loyalty program to enhance customer experience and retain your customers?