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The power of personalisation

Keynote – World Class CX

When: Monday kl. 14:45 - 15:15
Language: English

• From passive to proactive personalisation… move beyond the basics to capture and utilise all available data to fuel personalised content and create a tailored experience for all customers

• What key advancements within AI and machine learning can be leveraged to maximise personalisation and boost customer engagement for your organisation?

• How can you go the extra mile in your loyalty program to enhance customer experience and retain your customers?


Gianfranco Cuzziol

Group CRM and Personalisation Lead, Natura & Co - Aesop, Avon, Natura, The Body Shop

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