How an iconic retail brand engages with its customer

World Class CX

When: Mandag kl. 11:50 - 12:30
Language: Engelsk

In 2019, 1-800-Flowers.com became one of the first retailers to operate on all five major voice and messaging platforms: Facebook Messenger, Google Assistant, Amazon Alexa, Apple Business Chat, and Samsung Bixby.

Learn how 1-800-Flowers:

  • Innovate customer service by integrating intelligent agents and machine learning
  • Enchance customer experience
  • Build a workforce that supports their product and tech innovations.

From the first flower shop opened in 1976, 1-800-FLOWERS.COM, Inc. has grown to become the innovative gifting leader it is today, featuring a family of brands. This includes fresh flowers, fruits, gourmet foods, gift baskets, cookies, baked goods, popcorn, specialty treats, premium chocolates and steaks and chops.


Amit Shah

Chief Marketing Officer

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