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How an iconic retail brand engages with its customer

Keynote - World Class CX

When: Monday kl. 09:50 - 10:30
Language: English

In 2019, became one of the first retailers to operate on all five major voice and messaging platforms: Facebook Messenger, Google Assistant, Amazon Alexa, Apple Business Chat, and Samsung Bixby.

Learn how 1-800-Flowers:

  • Innovate customer service by integrating intelligent agents and machine learning
  • Enchance customer experience
  • Build a workforce that supports their product and tech innovations.

From the first flower shop opened in 1976, 1-800-FLOWERS.COM, Inc. has grown to become the innovative gifting leader it is today, featuring a family of brands. This includes fresh flowers, fruits, gourmet foods, gift baskets, cookies, baked goods, popcorn, specialty treats, premium chocolates and steaks and chops.


Amit Shah

Amit Shah

Chief Marketing Officer

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