How an iconic retail brand engages with its customer
Keynote - World Class CX
When: Monday kl. 09:50 -
In 2019, 1-800-Flowers.com became one of the first retailers to operate on all five major voice and messaging platforms: Facebook Messenger, Google Assistant, Amazon Alexa, Apple Business Chat, and Samsung Bixby.
Learn how 1-800-Flowers:
- Innovate customer service by integrating intelligent agents and machine learning
- Enchance customer experience
- Build a workforce that supports their product and tech innovations.
From the first flower shop opened in 1976, 1-800-FLOWERS.COM, Inc. has grown to become the innovative gifting leader it is today, featuring a family of brands. This includes fresh flowers, fruits, gourmet foods, gift baskets, cookies, baked goods, popcorn, specialty treats, premium chocolates and steaks and chops.