Tamara Mom

de Volksbank, the Netherlands

Jolien and Tamara are experts in the field of CX. They are responsible for the CX vision, policy and way of working at de Volksbank. Through the Customer Relationship strategy, workshops and tooling, they ensure that everyone at de Volksbank can improve the customer experience and strengthen the customer relationship in their everyday work.

About De Volksbank

De Volksbank is the parent company of four distinctive banks. Through our mission ‘Banking with a human touch’ we want to be of value to customers, society, employees and the shareholder.


Customer Relationship Strategy and Customer Relationship Score for more than satisfied customers

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